Verizon VCE Retirement
Verizon VCE is retiring in December 2027. Use the deadline to choose the right next platform.
Verizon says the platform supporting Virtual Communications Express is being retired in December 2027. Muse Mobility can help businesses evaluate replacement calling platforms, migration requirements and commercial options before the deadline becomes a rushed project.
What Verizon Announced
VCE customers need to migrate to another calling platform.
Verizon's retirement notice says the platform VCE runs on is being retired in December 2027. Verizon recommends several of its own calling services, while customers can also use the event to evaluate the broader market.
Determine which VCE features are essential and which should change.
Identify which phones can be reused and where replacement hardware is appropriate.
Plan voicemail, credentials, apps and user adoption.
Compare Verizon options with other UCaaS and cloud-calling choices where appropriate.
Migration Planning
Turn the retirement into a structured technology decision.
The project should include contract dates, number inventories, call flows, auto attendants, hunt groups, paging, voicemail, integrations and network readiness.
Document the capabilities users and locations actually depend on.
Compare qualified platforms against requirements, support and commercial terms.
Test a representative user/location group before broad migration.
Sequence ports, training and cutovers with clear ownership.
Official transition source: Verizon VCE Platform Retirement Announcement. Customers should confirm the notices, contract terms and timelines that apply to their own services.
Questions
What to know before you move.
When is Verizon VCE retiring?
Verizon states that the platform supporting Virtual Communications Express is being retired in December 2027.
Do I have to move to another Verizon platform?
Verizon recommends its replacement services, but organizations can use the transition to evaluate other calling and UCaaS platforms based on their requirements and contracts.